Clinic Troubleshooting
Common questions and issues when setting up a clinic or activating a clinician account on JointFit.
A clinician hasn't received their sign-in email
Check with your Practice Manager that the invite was submitted and queued for approval. If it's been more than [unknown] business days, contact support@beyondtheclinic.io.
A clinician's AHPRA number didn't verify
This is handled manually by the Beyond The Clinic Customer Success team, who will follow up with the Practice Manager directly — no need to resubmit the invite yourself.
Need more help?
Reach out to our support team at support@beyondtheclinic.io.