Project Mobilise: Become a partner and transform joint health

Frequently Asked Questions

Ali Stokes,
CEO and Co-Founder

• Can I talk to someone about the pilot?

  Yes! We’d love to meet and answer your questions.

  Shoot us an email to discuss how the pilot could work for your organisation: mobilise@beyondtheclinic.io

• What patients are suitable?

  We’re looking for adults with early-stage hip or knee pain who want to stay active and manage their symptoms.

  Patients don’t need a formal diagnosis but should be motivated to improve their joint health.

• How many patients do I need to provide?

  We ask partners to commit to referring a minimum of 100 patients over the 6-month pilot to ensure meaningful insights and outcomes.

• How do patients get in the pilot?

  1️⃣ Each partner is supplied an information pack and unique link to the digital assessment.

  2️⃣ Patients complete the digital assessment to discover their personalised care pathway.

  3️⃣ Patients submit their contact details and receive an SMS to get started.

  4️⃣ Patients download the app and access their personalised program immediately.

• Who is funding this pilot?

  The pilot is fully funded by Beyond The Clinic, with no cost to your organisation or participating patients.

• How much do additional health coach appointments cost?

  While the use of our technology remains free, we do recommend health coach appointments with our physiotherapy team for optimal results.

  These additional appointments are billed at our current physiotherapy consultation rate.

  There is no obligation for a patient to book health coaching sessions.

  Depending on a patient's private health insurance coverage, they may be eligible for rebates on health coach appointments with our physiotherapy team.

  We recommend each patient checks with their private health insurer regarding the specific coverage available for physiotherapy services.

• What happens to the information I share?

  All information collected by Beyond The Clinic is subject to our Privacy Policy and complies with Australian privacy laws.

  Application specific information is treated as commercial in confidence.

  All members of the selection panel operate under direct confidentiality agreements with Beyond The Clinic.

• How is our patient data protected?

  All patient data is encrypted both in transit and at rest using industry-standard encryption protocols.

  We employ a comprehensive security framework that includes access controls, regular security audits, and continuous monitoring for potential threats.

  As per our commitment to security we are ISO 27001 certified and undergo annual reviews by third party auditors.

• Can we whitelabel the pilot for our organisation?

  During the pilot, full white-labelling is not available.

  However, if you choose to move forward with a long-term agreement after the pilot, we offer white label options so you can align the program with your organisation’s brand while continuing to leverage Beyond The Clinic’s platform and technology.

• What is your TGA regulatory status?

  Our software is currently exempt from TGA regulation as a SaMD with Clinical Decision Support System (CDSS) features under current Australian law.

  This exemption applies because our AHPRA-qualified clinicians maintain oversight of all clinical decisions, using our technology as a supporting tool rather than as an autonomous decision-maker.

  Our regulatory strategy includes pursuing formal TGA approval with SaMD status as our technology evolves. We are proactively working toward meeting all applicable regulatory requirements to ensure compliance as our capabilities advance.

• Is the pilot suitable for organisations outside of Australia?

  Yes, international partners are welcome to participate.

  The pilot is currently offered in English only, and all data is securely stored in Australia.

  This may be a consideration depending on your organisation’s data governance policies.