Billing Policy

Billing Policy for Beyond The Clinic

Appointment Fees

You will be charged the full appointment fee at the time of booking your appointment. 

Cancellations and No-Shows

To ensure we can provide timely care to all our clients, please note the following policy:

• You will be sent an SMS from TyroHealth on the day of your scheduled appointment. This notification must be actioned and payment must be completed prior to your appointment.
• If payment is not received, your physiotherapy appointment will not go ahead as planned and will be rescheduled to another day.
• If you cancel or reschedule with more than 24 hours notice: No fee will be charged and you will receive a full refund if cancelling.
• Cancel or reschedule less than 24 hours in advance, or do not show up without prior notice: The appointment will be forfeited.

For technical support or billing enquiries, please email: support@beyondtheclinic.io

Thank you for your understanding and cooperation.

Private Health Insurance

• We'll provide an itemised receipt after your appointment so you can lodge a claim with your private health fund.

• Please note:

  We are unable to lodge health fund claims on your behalf.

• Rebates vary depending on your fund and coverage level. For specific information, please contact your health fund directly.

If you have any questions about our billing policy, feel free to get in touch with our team.