Living with joint and muscle pain?

FAQ

Frequently asked questions

• What is JointFit?

  JointFit is a personalised care program for people with hip or knee joint pain. It combines guided exercises, education, and support from a qualified physiotherapist, all delivered through an app on your smartphone.

  We offer two programs: JointFit Live Well for people managing joint pain without surgery, and JointFit Surgical for people preparing for or recovering from joint replacement.

• How much does it cost?

  If you have private health insurance, your JointFit program may be fully covered depending on your policy.

  We'll help you check your eligibility.

  If you don't have cover, self-pay options are available. Your GP or specialist can also refer you directly.

• What phone or device do I need?

  JointFit works on most smartphones, tablets, and computers from the last four to five years.

  For iPhones, you'll need an iPhone 12 or newer.

  For Android, you'll need a phone with at least 8 GB of RAM (like a Samsung Galaxy S20 or Google Pixel 6 or newer).

  For full details, see our technical requirements page.

• Do I need a fast internet connection?

  No. JointFit's exercise tracking runs on your device, not over the internet, so you don't need fast or constant connectivity.

  You'll need a standard broadband connection (5 Mbps or above) or stable 4G signal to load each session, which takes a few seconds. Once loaded, the session runs with almost no bandwidth.

  If you're in a regional or rural area with patchy coverage, just make sure you have signal when you start. Your results will sync when your connection returns.

• Does the app record or store video of me?

  No. The exercise tracking uses your device's camera to watch your movements in real time, but no video is ever recorded, streamed, or sent to our servers.

  The only data transmitted is session information like exercise scores, rep counts, and movement measurements.

  Your camera feed stays on your device. For full details, see our privacy policy.

• Do I need any special equipment?

  No. All you need is your smartphone with the JointFit app installed. Our exercises use your phone's camera to track your movement.

  No wearables, no sensors, no special equipment.

• Who are the physiotherapists?

  All JointFit physiotherapists are qualified, AHPRA-registered professionals with experience in musculoskeletal care.

  You'll be matched with the same physio throughout your program so they get to know your situation.

• Can I cancel?

  Yes. Programs are designed to run for 12 weeks, but you can stop at any time.

• Who built JointFit?

  JointFit was built by Beyond The Clinic, an Australian health technology company based on the Gold Coast.

  Our team includes clinicians, engineers, designers, and patients.

  We have research partnerships with Bond University and the University of Melbourne.