Phoenix Health members: joint and muscle pain support, at no cost to eligible members.
Phoenix Health members: joint and muscle pain support, at no cost to eligible members.
Get on top of your joint or muscle pain, with a physio in your corner.
Phoenix Health members with Hospital Cover can get a physio-led program at no extra cost. You get video sessions with a physio, a plan built around your goal, and an easy app to follow at home.
At no cost to Phoenix Health members with Hospital Cover. No referral needed. Phoenix Health confirms your cover, then we call you.
✓ Built with Australian orthopaedic surgeons
✓ Registered Australian physios
✓ By video and phone, on your time, no waiting rooms
HOW IT WORKS
Three steps.
No medical jargon.
Take the 2-minute check.
Where it hurts, how long it’s been going on, and what you’d like to get back to.
Phoenix Health confirms you’re eligible.
We’ll text you as soon as that’s done.
Meet your physio and start your plan.
A physio phones you first, then helps you set up the JointFit app. After that, video sessions and a plan built around your goal. Your physio sees your progress in the app and adjusts your plan.
What our patients say
The program has been a great asset. Flexibility of time to do the daily routines when suitable is a plus and also being in your own home without travelling for an appointment.
Robin
Patient
I loved the at-home appointments, which just made it so convenient. I’m optimistic I can achieve the goal of maintaining a reasonable degree of mobility of my arthritic knees.
Lous
Patient
It was the perfect option to get some specific physio exercises to begin to strengthen my knee even whilst going away on holiday. My health coach has been very thorough and caring.
Maryanne
Patient
VIRTUAL PHYSIO FROM PHOENIX HEALTH
Physio, without the trip.
Phoenix Health members can now see a physio from home. Here's what changes.
| Going to a clinic | With Beyond The Clinic |
|---|---|
| Drive, park, sit in the waiting room |
Your physio calls you, then meets you by video
|
| Fit appointments around clinic hours |
Video sessions booked around your week
|
| Exercises on a printout |
Exercises with videos in the JointFit app
|
| Your physio sees you once a week, or less |
Your physio sees your progress in the app between sessions
|
At no extra cost for members with Hospital Cover.
THE PEOPLE BEHIND IT
Clinical-led, not app-led.

Dr Jason Tsung
Orthopaedic Surgeon, Co-Founder
"Most of the time, surgery isn't the answer. Sometimes it is. Knowing the difference is what this service is built around."

Harry Cormack
Lead Physio, AHPRA-Registered
"We're not here to hand you an app and wish you luck. You'll be working with a real physio who actually listens to your answers."
Your physio, by video, from home.
You’ve probably seen a GP, maybe a physio, maybe tried exercises from a printout. If none of it has quite stuck, that’s common, and it’s not a sign that nothing will work.
We give you a plan, a physiotherapist who knows your story, and support between sessions so it sticks.
Start from home
No travel and no waiting room. Your first call comes to you..
On your schedule
Do your exercises when it suits you. Video sessions are booked around you.
Built around you
Your plan is shaped by your goal, whether that's a trip, the garden or your grandkids.
About 2 minutes. No referral needed.
No cost, no pressure.
The program is available to eligible Phoenix Health members at no cost.
There’s no obligation to continue after your first session. If it’s not the right fit, we’ll tell you, and we’ll point you to what might be.
WHAT WE WORK WITH PEOPLE ON
Joint and muscle pain comes in a lot of shapes.
COMMON QUESTIONS
Questions people ask first.
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What does it cost?
Phoenix Health covers the program for members with Hospital Cover. There's nothing to pay on the day.
If your physio suggests you see a GP or specialist, that visit is separate.
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Am I eligible?
The program is for Phoenix Health members with Hospital Cover who have joint, muscle or back pain, and have been with the fund for at least 2 months.
Take the 2-minute check and Phoenix Health will confirm your eligibility. You don’t need to work it out yourself.
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Do I need a referral?
No. Start with the 2-minute check.
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What does the program include?
A plan built around what you want to get back to, video sessions with an Australian physiotherapist, and the JointFit app, where your physio can see your progress and adjust your plan.
Your physio works out your plan with you at your first session.
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Is it all online?
Yes. Everything happens by video or phone, on your schedule. No clinic visits, no waiting rooms.
You’ll need a smartphone and an email address to use the JointFit app.
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Who reads my answers?
Our physiotherapy team, and Phoenix Health, who use them to confirm your eligibility. Your physio will have read your answers before your first call, so you don’t have to repeat yourself.
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What if I’ve tried physio before and it didn’t help?
Many people we work with have. The difference is usually a real plan rather than a printout, a physio who checks your progress in the app, and who watches how you move.
We’ll talk through what has and hasn’t worked for you.
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Is this right for me if I might need surgery?
Yes. Many people come to us before surgery to get stronger first, or after it to recover well.
As our co-founder and orthopaedic surgeon Dr Jason Tsung says: “Most of the time, surgery isn’t the answer. Sometimes it is. Knowing the difference is what this service is built around.”
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Is my information private?
Yes. We follow the Australian Privacy Principles. Your answers are shared with Phoenix Health only to confirm your eligibility, and with our physiotherapy team to plan your care. We don’t sell your information.
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Do I need to be good with technology?
No. A physio phones you first and helps you set up the app. You're welcome to have a family member on the call.
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Will a real person actually call me?
Yes. Once Phoenix Health confirms your cover, one of our physios will phone you in the next day or two after Phoenix Health confirms.
Ready when you are.
Take the 2-minute check and get a plan built around you.
